Promenade Temecula FAQs
GENERAL INFORMATION
Monday–Thursday: 10AM–8PM Friday–Saturday: 10AM–9PM Sunday: 11AM–6PM
951.296.0975
40820 Winchester Road, Temecula, CA 92591
Exit Winchester Road off of the I-15 freeway
Murrieta is our neighboring City and its 2 miles from the shopping center.
Yes, doors are unlocked 2 hours prior to mall operating hours.
Visit www.PromenadeTemecula.com.
Yes, in the outdoor portion of our center.
Yes
Parents must be present at all times.
No smoking on property
Yes, as long as they do not disrupt customer experience and stores do not complain.
We recommend people visit the Visit Temecula Valley website for information on hotels. we no longer have guest services.
We recommend people visit the Visit Temecula Valley website as well as the City of Temecula Website for information on local attractions. We no longer have guest services.
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
First floor, food court next to Panda Express and in the women’s Macy’s wing Second floor, next to Macy’s men’s behind perfume gallery
First floor, food court and in the women’s Macy’s wing
First floor, food court and in the women’s Macy’s wing
Yes, there are nursing rooms in the family restroom in the food court.
Soft Seating in front of all department stores (Macy’s Women’s, Macy’s Mens, JCPenney and Dick’s/ Round 1, additional seating between Don Roberto’s and Miniso, and just outside Cheesecake Factory on the upper level. Bench seating throughout the property, tables and chairs in the plaza on the lower level and down the women’s Macy’s wing on the lower level.
SERVICES
Yes, the Children’s Play Area is located on the first flood between LensCrafters and Express.
We have kiddie rides, photos booths and are getting a Candeeland
No
Yes, Edwards Regal Cinema is located outside in the plaza
Yes, Farmers Market happens in the JCPenney/Dick’s parking lot every Wednesday from 9am-1pm
No
No
No
Yes, located on the first floor behind the escalators in front of Round 1 and both Macy’s locations, additionally located on the second floor in front of Barber Palace and A Moda
Only during the holidays by designated charity.
First floor, outside plaza area in front of Regal Edwards Cinema
For select retailers in the west parking garage and the upper level surface lot outside JCPenney and Dicks Sporting Goods
No taxi service
In the Security office
No shuttles, there is an RTA buss station on site.
No, security can call a tow company for customers
Contact security and they will drive the lots and locate your vehicle for you.
Security tows vehicles at the 3rd day if left on property per the GM’s approval.
No
No
Not onsite, Temecula visitor center is in Old Town Temecula
STORES & DINING OPTIONS
Yes, located on the lower level, in the plaza directly in front of Regal Edwards Cinema. 9/10 of our sit down restaurants are located outside.
Yes, all 10 of our sit down restaurants offer availability for group dining.
PARKING & VALET
Parking is free. Metered parking is available as well.
Yes, there are multiple surface lots throughout the property, one five-level parking garage, and one three-level parking garage.
No
Yes, Tesla charging stations are located on level three of the east parking structure.
No
SECURITY
951.296.1121, located on the upper level, outside of H&M on the outdoor patio, directly above Sushi Boat
Second floor, security office, outside, about the plaza
Yes, security will escort you to the parking lot if available and monitor you as you walk to your vehicle.
We have 4 stationed police officers on site. and multiple police officers in and out all day since we have a police substation on site.
AMR can be called at the customers request.
AMENITIES
Yes, free with your ID and located left at security on the second level patio, directly above Sushi Boat.
No
First Floor, between the plaza entrance and the food court, up against H&M/ second floor up against H&M; First Floor just outside JCPenney in the center of the property/ Second Floor just outside JCPenney, behind Alexander Jewelers; First Floor adjacent to the kids playland, behind Lenscrafters, down the hallway/second floor, down the hallway, across from Rocky Mountain Chocolate Factory, behind A Moda.
No
Second floor in front of H&M/Banter, Altura ATM in front of Don Robertos Jeweler; first floor, located outside of California Pizza Kitchen. inside the food court up against the escalator, in the food court near Panda Express, up against the wall near Foot Locker, near the escalator in front of Men’s Macys
No designated location, just service areas
Yes, bike racks are located on the upper level outside of Dicks Sporting Goods, Outside of JCPenney, and both Macy’s Buildings. On the lower level outside of ROund 1, JCPenney, both Macy’s Buildings and the Theater
MALL FEEDBACK
Upper Level, outside, next to the Police Station/Security office, directly above California Pizza Kitchen