Promenade Temecula FAQs
GENERAL INFORMATION
Promenade Temecula’s hours are Monday–Thursday: 10AM–8PM, Friday–Saturday: 10AM–9PM, and Sunday: 11AM–6PM.
Promenade Temecula’s phone number is 951.296.0975.
Promenade Temecula’s address is 40820 Winchester Road, Temecula, CA 92591.
To get to Promenade Temecula, you should exit Winchester Road off of the I-15 freeway.
The nearest city to Promenade Temecula is Murrieta, which is our neighboring City and is 2 miles from the shopping center.
Yes, Promenade Temecula supports mall walkers, and mall doors open 2 hours before business hours for walking.
You can find job openings for Promenade Temecula by visiting www.PromenadeTemecula.com/en/jobs.
Pets are not permitted at Promenade Temecula but service animals are allowed.
Yes, backpacks are allowed at Promenade Temecula.
Yes, Promenade Temecula has a parental guidance policy where kids in groups of 6 or more will be asked to separate if not accompanied by an adult.
The smoking policy at Promenade Temecula is that there is no smoking on the property.
Yes, scavenger hunts are allowed at Promenade Temecula as long as they follow mall rules and do not disrupt other customers’ experiences.
Yes, for information about area hotels and the surrounding area, please visit the Temecula Valley Chamber of Commerce website at Temecula.gov or the Temecula Valley Visitor’s Bureau website at visittemeculavalley.com.
Yes, for information on local attractions, please visit the Temecula Valley Chamber of Commerce website at Temecula.gov or the Temecula Valley Visitor’s Bureau website at visittemeculavalley.com.
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
The restrooms at Promenade Temecula are located on the first floor in the food court next to Panda Express and in the women’s Macy’s wing, and on the second floor next to Macy’s men’s behind the perfume gallery.
The family restrooms at Promenade Temecula are located on the first floor in the food court and in the women’s Macy’s wing.
The Baby Care lounges at Promenade Temecula are located on the first floor in the food court and in the women’s Macy’s wing.
Yes, there is a place dedicated to nursing at Promenade Temecula in the food court family restrooms and in the lower level Women’s Macy’s Wing Family Restrooms.
The general seating areas at Promenade Temecula are at all intersections of the mall on both the upper and lower level.
SERVICES
Yes, Promenade Temecula has a children’s play area on the lower level near Women’s Macy’s.
Yes, there are children’s activities at Promenade Temecula; we have kiddie rides, photo booths, and a Candeeland.
No, there are no designated drop off or pick up locations for rideshare at Promenade Temecula.
Yes, there is a movie theater at Promenade Temecula called Regal Edwards Cinema.
Yes, there is a farmers market at Promenade Temecula in the JCPenney/Dick’s parking lot every Wednesday from 9am-1pm
No, there is not a dog park at Promenade Temecula.
No, there is not a carousel at Promenade Temecula.
No, there are no electric scooters at Promenade Temecula.
Yes, there are massage chairs at Promenade Temecula under every escalator.
Yes, gift wrapping services are available at Promenade Temecula during Christmas only.
The mall’s lawn at Promenade Temecula is located in the Plaza, in front of Regal Edwards Cinema.
Yes, curbside pickup is available at Promenade Temecula for select retailers in the west parking garage and the upper level surface lot outside JCPenney and Dick’s Sporting Goods.
There are no designated taxi service locations at Promenade Temecula.
The transportation schedules at Promenade Temecula are located on the RTA Bus Stop Monuments at the transit center behind the East Parking Garage.
No, there are no shuttle services at Promenade Temecula.
No, Promenade Temecula does not offer jump starts, but security can call a tow company for customers.
The lost vehicle protocol at Promenade Temecula is to contact security at 951.296.1121, and they will drive the lots and locate your vehicle for you.
The towing protocol at Promenade Temecula is that security tows vehicles at the 3rd day if left on property per the General manager’s approval.
No, Promenade Temecula does not have a foreign currency exchange.
No, there is not a sales tax return service for international travelers at Promenade Temecula.
STORES & DINING OPTIONS
Yes, there is outdoor dining at Promenade Temecula located on the lower level, in the plaza directly in front of Regal Edwards Cinema; 9 out of 10 of our sit down restaurants are located outside.
Yes, Promenade Temecula has options for group dining, and all 10 of our sit down restaurants offer availability for group dining.
PARKING & VALET
There is a fee to park at Promenade Temecula in the metered parking, but otherwise all lots are free.
Yes, there is local parking at Promenade Temecula including metered, parking lot, and parking garages.
No, valet parking is not available at Promenade Temecula.
Yes, there are electric car charging stations in the Promenade Temecula parking lots; Tesla charging stations are located on level three of the east parking structure.
No, there is no preferred family parking at Promenade Temecula.
SECURITY
You can contact mall security at Promenade Temecula by calling 951.296.1121; they are located on the upper level, outside of H&M on the outdoor patio, directly above Sushi Boat.
The lost and found at Promenade Temecula is located in the security office.
Yes, Promenade Temecula offers safety escorts where security will escort you to the parking lot if available and monitor you as you walk to your vehicle.
Yes, Promenade Temecula offers police assistance as we have 4 stationed police officers on site and multiple police officers in and out all day since we have a police substation on site.
Please call 911 in case of an emergency as Promenade Temecula does not offer medical assistance.
AMENITIES
Yes, wheelchairs are available to rent at Promenade Temecula in the security office.
Yes, single strollers are available to rent at Promenade Temecula on the upper level next to Starbucks.
The elevators at Promenade Temecula are located on the First Floor between the plaza entrance and the food court up against H&M / second floor up against H&M; First Floor just outside JCPenney in the center of the property / Second Floor just outside JCPenney behind Alexander Jewelers; and First Floor adjacent to the kids playland behind Lenscrafters down the hallway / second floor down the hallway across from Rocky Mountain Chocolate Factory behind A Moda.
No, charging stations are not available at Promenade Temecula.
The ATMs at Promenade Temecula are located throughout the property and all are indicated on the directories, including the Food Court, Plaza, Lower level Men’s Macy’s, and Upper level Men’s Macy’s.
No, there is no FedEx, UPS, or USPS drop off at Promenade Temecula.
Yes, there are bike racks at Promenade Temecula in several locations throughout the property, and all are indicated on the directory.
MALL FEEDBACK
Promenade Temecula’s mall management office is on the upper level outside, directly above California Pizza Kitchen.
You can submit feedback about Promenade Temecula by emailing promenadetemeculaadmin@ggp.com or calling 951.296.0975.